Client Care Team Member (Permanent, Full Time)

The Finchley Vet

599 High Road, North Finchley, N12 0DY

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Salary c. £23000-27000pa (depending upon experience) + benefits (including gym membership and private medical insurance payments)

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Benefits:

• 5.6 weeks holiday (including bank holidays)

• Birthday Leave - an additional day of holiday on or close to your birthday

• Private Medical Insurance Scheme - providing help to pay for private medical bills - amongst other related benefits - this is organised by the Practice and we will pay up to £50 per month towards premiums

• Gym membership/Exercise classes paid for (upto £20 per month) OR £150 every year towards personal sports equipment.

• Enhanced Maternity/Paternity/Adoption pay

• In house training and external training provided where appropriate

• Team Performance Bonus Scheme

• Staff Discount

• Company Pension Scheme

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We help animals – but their people need to be looked after too. We are looking for someone who would love to do both. Someone who loves to give great service and would thrive in an environment where making our human clients surprised and delighted with our amazing service and care means that they choose us to help make their pets healthier and happier.

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Organisation is key. Day to day you will be welcoming clients into the practice, fielding requests for everything from cat food to surgery bookings and lots more in between. You will also have responsibilities regarding office management, assisting the Client Care Team Manager to ensure that non-medical stock is kept organised and ordered and ensuring the non-clinical areas are kept in order.

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But of course, what we can give you is even more important than what you can give us – we will give you full training, send you on courses where necessary, support your learning and do everything we can to get you up to speed. As one big practice team, we work closely together and no one is left unsupported. You will report to the Client Care Team Manager, who you will work closely with to deliver the amazing service that our clients know us for.

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You are likely to have robust customer service experience (1 year or more in a busy retail or service environment). However, experience of working in a vet practice is not required. We are a young business and are constantly pushing the envelope of what we can achieve and how we can achieve it. We will learn from you and you will learn from us – that’s how we think a good, fulfilling and meaningful working relationship should be. You will also need good computer literacy as we work with various IT systems.

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Your working week will be approximately 42 hours (but we can be a bit flexible on this) working 4 days during the week (with one full weekday off) and every 3rd Saturday morning. Our team works 8:30am-7:30pm weekdays and 9am-1:30am Saturday – but you would not be expected to work all these hours as we use shifts to cover them as a team.

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We could tell you how friendly we are and how supportive we are. We could tell you all about the wonderful new expansion and new staff area, shower and big kitchen that we have just built for all of the staff to use, but we would rather show you!

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So please get in touch by sending any questions, or just your CV and a brief cover letter to

marina@thefinchleyvet.co.uk